Hale Theatre COVID-19 Information Page
June 2, 2021 Update
We have updated our mask policies. Please make note of the dates that these changes go into effect. Beginning June 7th, masks will be optional for fully vaccinated patrons. Beginning July 1st, masks will be recommended. Beginning August 20th, normal operations will be resumed.
General Safety Overview
Limited Audience CapacitySeating Capacity is currently limited to 68%. Seating is available on each row, with two seats left empty between each party attending a performance. Subject to change.
Face CoveringsBeginning June 7th: Masks will be optional for fully vaccinated patrons.
Beginning July 1st: Masks recommended.
Beginning August 20th: Normal operations resumed.
Hand Sanitizing StationsHand sanitation stations will be available at the entrance in the lobby and the main entry points in the theater on the main level and upstairs.
Enhanced SanitationAll touch surfaces will be sanitized prior and during each performance. Includes: seating armrests, railings, lobby and bathroom surfaces.
Employee Safety MeasuresEmployee temperatures will be taken prior to each shift and those with flu-like symptoms will stay home.
Digital TicketsPatrons will be encouraged to have tickets emailed rather than picked up at Will Call when possible.
Digital ProgramsElectronic show programs will be available for viewing on personal cellular devices. Accessible through a QR code, our website, and reminder emails.
Cashless Payment EncouragedCashless payments will be encouraged for purchases made at the box office. Our concession counter does not accept cash. Card payments can be swiped by the patron.
Meet and GreetMeet and greets between actors and patrons have been suspended.
FAQ’s about Cancelled Performances (March 16 - August 15, 2020)
What happened to my tickets that were cancelled because of COVID?
Tickets that were cancelled due to COVID were credited to a non-expiring gift card, allowing you to rebook when it’s convenient for you to do so.
Will you honor my season ticket price?
Yes. If you held season tickets with us during our 2019-2020 season, you can add shows* through Freaky Friday into your season ticket package for the same seaon ticket rate. You can also wait to use the dollar amount of your credit towards 2021-2022 season tickets when they become available. Season tickets must be scheduled through the box office. *Some date exclusions apply.
How do I use my credit?
For ease of use, we have added the gift card credit as a payment method in your account. If you have online access set up, select the gift card to pay for your purchase. Additionally, we can access the gift card through the box office and send the redemption information to you as needed.
What if I don’t want to use my credit this year?
No problem! Our gift cards never expire. If you do not want to use your credit this year or next year, you can still use the dollar amount on the gift card towards purchases at any point in the future.
Can I get a refund?
Unfortunately we are not able to offer refunds. We understand that this is a difficult time for everyone. Our theater relies completely on ticket sales. The credit you have received will not expire.
Who can I talk to if I have other questions?
We’re happy to help! Our box office is open Monday through Friday, from noon until 5pm. Please give us a call at 480-497-1181, or email us at email@example.com.