Accessibility Information

 

Mobility Access


Accessible Parking

  • Handicapped parking locations (for vehicles displaying valid DMV accesible parking stickers or license plates on a first-come basis)
  • Sidewalk ramps
  • Courtesy wheelchair available (first-come, first-served)


Wheelchair-Accessible & Limited Mobility Seating

Mainstage
Elevator available to access seats on second floor. Pelase seek assistance from the House Manager.
  • Wheelchair seats: North J5, J7, J10, J12 , South Balcony A2, A3. These are regular theater seats that can be removed if needed to make room for wheelchair, or transferred into.
  • Companion seats: North J4, J6, J11, J13, South Balcony A1, A4. North J4 and J 13 cannot be removed for an additional wheelchair.
  • Transfer seats: North J1-3, J14-16. These seats are non-removable.
Concert Hall
Elevator available to access seats on second floor. Pelase seek assistance from the House Manager.
  • Wheelchair seats: East A4, A5 , South A4, A5, West A10. These are regular theater seats that can be removed if needed to make room for wheelchair, or transferred into.
  • Companion/Transfer seats: East A3, A6, South A3, A6, West A9. These seats cannot be removed to accommodate a wheelchair.
  • Transfer seats: East A 1-3, A 6-9, South A 1-3, A6, West A1-9. These seats are non-removeable.
All stairs and aisles have hand rails in reach.
Please note: Staff are not trained to provide physical transfer assistance.


Accessible Restrooms

Mainstage
  • Accessible stalls available in first floor lobby restrooms
  • Private, all-gender family ADA accessible restroom on the second floor hallway near the entrance to North Row J 
Concert Hall
  • Two private ADA accessible restrooms


Deaf or Hard of Hearing Access


Assistive Listening Devices (ALDs)

Our ALDs provide high-quality sound amplification during performances.

Borrow a receiver from us:
  • Visit the Box Office prior to the performance or at Intermission.  
  • Borrow a hearing device (requires a photo ID or driver's license. Will be returned at the end of the show or once finished with device).
  • Plug in your own headphones, or borrow a set from us (over-the-head headphones or earbuds available for us. Limited stock. First come-first served)
  • Hearing Aids can be worn with over-the-head headphones if desired
  • Automatically connected. Power on and Adjust volume easily with the + / – dial located on the top right corner of device.

American Sign Language (ASL) Interpreted Performances (Mainstage)

  • ASL interpretation for the deaf or hard of hearing is available for specific performances. To allow the best experience possible, patrons requiring these services must sit in specific seats.
  • Reserved section in the East side of the theater with 2 interpreters seated in front of the stage. Please contact the Box Office at (480) 497-1181 or email the Box Office at [email protected] to assist with ASL seating.
  • To request ASL interpretation for another date, please contact us at least 2 weeks in advance (subject to interpreter availability and available seating).


Service Animals

ADA-recognized service animals are welcome

  • Pets that are not trained to be service animals are not allowed inside. Emotional support, therapy, or comfort are not considered service animals.
  • Service animals must remain at the handler’s feet or under their seat.
  • Animals may not occupy seats or block aisles
  • Please contact the Box Office at (480) 497–1181 in advance if you have any additional questions or needs for your service animal.
  • Upon arrival, please check in with the House Manager at the Box Office if you are attending with a service animal. This allows our team to notify performers in case actors make entrances from the audience area, helping to avoid startling them or your animal.